Returns & Exchanges

At Paxton Gate, we want you to be completely satisfied with your home curiosities and treasures. If an item doesn't meet your expectations, we offer returns on most non-perishable goods within 30 days of purchase.

Return Process

• 1.
  Initiate Your Request

  Contact our support team with your order number and the reason for return to receive a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare the Package

  Carefully pack the item in its original packaging, ensuring that delicate specimens or home decor items are securely padded to prevent damage during transit.

• 3.
  Ship the Item

  Affix the provided shipping label or use a tracked carrier to send the package back to our main warehouse for inspection.

• 4.
  Receive Your Refund

  Once our curators verify the item's condition, we will issue a full refund to your original payment method, typically processed within 5-7 business days.